Customer finance contact information
If you have a question related to customer finance, please get in touch with the relevant team using the below contact details:
Supplier payment queries including grain, site supplies and services.
Customer Finance Administration
New account set up, trading title changes, address and contact detail amendments. Please note, any notification of bank details must be given in writing.
Credit control (consumers)
Invoice and account queries for consumers customers.
Making payments to Frontier
We are moving to a fully paperless system and our preferred method of sending statements and receiving payments is electronic. Below you will find details of how farmers and other businesses can access their statements and make payments to us.
Where we hold an email address, we will send regular customer account statements via email. If you do not receive your statement by email please contact our customer finance administration team on 01522 860146 to discuss your digital preferences.
Access your account online - check statements and balances 24/7
The ‘MyAccount’ area in MyFarm is a very easy and completely free of charge way for our customers to keep up to date with all financial documents whenever they need to. By logging onto MyFarm you can see both payments due to you from Frontier, and those due from you to Frontier. You can select query options to help you navigate your account content in more detail. For example, by contract number or date range. Many documents can be printed out as PDFs and have direct links to other relevant details e.g. payable contracts link to the associated weight advices and claims. Among the documents available in MyFarm are: contracts, purchase self-bills/debit notes, weight advices, sales invoices and haulier self-bills.
How to make a payment to Frontier
We are accepting payments by debit/credit card and electronic means. It’s important that we support you to continue to manage your cash flow and there are several easy ways for you to continue making timely payments on your account:
Debit/Credit Card - To make a card payment please call 01522 860120 to speak to one of our credit control team.
- BACS payment
- Internet banking
- Standing order
Your customer account number is a seven-digit number and is quoted on all Frontier finance documents; for example invoices and statements. Alternatively, customers can call credit control on 01522 860120 and one of our team will help you find your account number.
If making payments electronically here are the bank details, you will need:
Frontier Agriculture Limited (these details should also be used to pay to SOYL, Kings Crops, Anglia Grain Services and BCW Agriculture)
Sort Code 20-00-00
Account No 70356999
Sort Code 20-00-00
Account No 63188086
Customer finance and administration of accounts
All payments from Frontier are now electronic
Customers who ordinarily receive payments from Frontier by cheque will need to provide their bank details so that we can continue to make prompt payments. Customers can help us with this process by printing off and completing the relevant BACS bank details form (see below). Details from the form can also be provided in a simple email for those without access to a printer, or we will accept clear images of the printed form taken with a camera phone and emailed to us.
BACS Forms for Frontier and its subsidiaries – print and return the relevant form:
- Frontier Agriculture: click here
- BCW: click here
- Kings: click here
- Nomix: click here
- SOYL: click here
- Anglia Grain Services: click here
Note: Customers of multiple divisions of the Frontier Group need only complete and return one BACS form.
If you are a customer or supplier of a subsidiary not listed here, you should complete and return the general Frontier BACS form.
Suppliers: all invoices must be sent electronically
Please note, payment may be delayed if a paper invoice is sent to our offices.
One of the things we are proud of at Frontier is our reputation for prompt payment, efficient administration and security. Any queries regarding invoices or payments can be shared with us via one of the email addresses above or with a customer's usual Frontier contact.