Important updates and advice regarding coronavirus (Covid-19)

Making payments to Frontier during Covid-19 pandemic

16th April 2020

 

Frontier is complying with Government guidelines related to social distancing and staying at home and as such our customer finance and administration teams are now all working from home. They are fully equipped to continue to support customers and deliver a full service. In order to achieve this we have moved to a fully paperless system and are now only making and accepting payments and sharing account documentation digitally.  We have already shared information on how we will make payments to customers and suppliers, below you will now find details of how farmers and other businesses can access their statements and make payments to us.

 

Customer Statements

With immediate effect, where we hold an email address, we will send regular customer account statements via email. If you do not receive your statement by email please contact our credit control team on 01522 860120. They will be happy to supply a statement upon request, via email. 

 

Access your account online - check statements and balances 24/7

The ‘MyAccount’ area in MyFarm is a very easy and completely free of charge way for our customers to keep up to date with all administration and check financial documents whenever they need to. By logging onto MyFarm you can see both payments due to you from Frontier, and those due from you to Frontier. You can select query options to help you navigate your account content in more detail. For example, by contract number or date range. Many documents can be printed out as PDFs and have direct links to other relevant details e.g. payable contracts link to the associated weight advices and claims. Among the documents available in MyFarm are: contracts, purchase self bills/debit notes, weight advices, sales invoices and haulier self-bills.

If you want to set up your free of charge online MyFarm account, you can do so by completing this online form. If you have a query related to MyFarm, visit our website, call 03330 141141 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

 

How to make a payment to Frontier

To comply with social distancing measures the customer finance team are now working from home and are only accepting payments by debit/credit card and electronic means. Please do not send cheque payments to our offices. It’s important that we support you to continue to manage your cash flow during Covid-19 and there are several easy ways for you to continue making timely payments on your account:

  • Debit/Credit Card - To make a card payment please call 01522 860120 to speak to one of our credit control team

  • Electronic payment – If using electronic payment please quote your Frontier customer account number* as the reference and email the detail of the invoices you are paying to This email address is being protected from spambots. You need JavaScript enabled to view it.. This includes:
    • BACS payment
    • Internet banking
    • Standing order

Your customer account number is a seven digit number and is quoted on all Frontier finance documents; for example invoices and statements.  Alternatively customers can call credit control on 01522 860120 and one of our team will help you find your account number.

 

If making payments electronically here are the bank details you will need:

Frontier Agriculture Limited (these details should also be used to pay to SOYL, Kings Crops, Anglia Grain Services and BCW Agriculture)  

Barclays Bank

Sort Code           20-00-00

Account No        70356999

 

Nomix Limited

Barclays Bank

Sort Code           20-00-00

Account No        63188086

 

If you have any queries related to administration of your account you can find useful contact numbers for our customer finance and administration teams here

 

 


We use cookies to improve our website and your experience when using it. Cookies used for the essential operation of the site have already been set. To find out more about the cookies we use and how to delete them, see our Cookie Policy.

OK