Making payments to Frontier during Covid-19 pandemic
16th April 2020
Frontier is complying with Government guidelines related to social distancing and staying at home and as such our customer finance and administration teams are now all working from home. They are fully equipped to continue to support customers and deliver a full service. In order to achieve this we have moved to a fully paperless system and are now only making and accepting payments and sharing account documentation digitally. We have already shared information on how we will make payments to customers and suppliers, below you will now find details of how farmers and other businesses can access their statements and make payments to us.
With immediate effect, where we hold an email address, we will send regular customer account statements via email. If you do not receive your statement by email please contact our credit control team on 01522 860120. They will be happy to supply a statement upon request, via email.
Access your account online - check statements and balances 24/7
The ‘MyAccount’ area in MyFarm is a very easy and completely free of charge way for our customers to keep up to date with all administration and check financial documents whenever they need to. By logging onto MyFarm you can see both payments due to you from Frontier, and those due from you to Frontier. You can select query options to help you navigate your account content in more detail. For example, by contract number or date range. Many documents can be printed out as PDFs and have direct links to other relevant details e.g. payable contracts link to the associated weight advices and claims. Among the documents available in MyFarm are: contracts, purchase self bills/debit notes, weight advices, sales invoices and haulier self-bills.
How to make a payment to Frontier
To comply with social distancing measures the customer finance team are now working from home and are only accepting payments by debit/credit card and electronic means. Please do not send cheque payments to our offices. It’s important that we support you to continue to manage your cash flow during Covid-19 and there are several easy ways for you to continue making timely payments on your account:
- Debit/Credit Card - To make a card payment please call 01522 860120 to speak to one of our credit control team
- BACS payment
- Internet banking
- Standing order
Your customer account number is a seven digit number and is quoted on all Frontier finance documents; for example invoices and statements. Alternatively customers can call credit control on 01522 860120 and one of our team will help you find your account number.
If making payments electronically here are the bank details you will need:
Frontier Agriculture Limited (these details should also be used to pay to SOYL, Kings Crops, Anglia Grain Services and BCW Agriculture)
Sort Code 20-00-00
Account No 70356999
Sort Code 20-00-00
Account No 63188086
If you have any queries related to administration of your account you can find useful contact numbers for our customer finance and administration teams here.